preamble
We are pleased to welcome you to our website www.cinq-frères.com (hereinafter referred to as the “Site”).
Les présentes conditions sont conclues entre, d’une part, AGRO RESOURCES MAURITIUS sous le BRN C16136252 et situé à Petit Raffray, Ile Maurice ci-après dénommée la marque « Cinq Frères » et, d’autre part, les clients souhaitant effectuer un achat via le site Internet en tant que « Utilisateur ».
Customer Service
For any information, question or advice, our customer service is at your disposal:
• Tél : +230 59764893
• E-mail : contact@cinqfreres.com
• Hour : 9h - 17h (open days)
Forms
We collect personal data through the information request forms. The information collected is subject to computer processing to inform you and respond to your request.
Cookies
You are a visitor to the website. You can visit the site without having to identify yourself. We respect the anonymity of our visitors. We do not profile visitors.
- Site login data (log files) are used only for site security (detection of possible intrusions) and to estimate the general use of the site (example: the most consulted sections).
- We use persistent cookies (A cookie is a small block of data sent by a web server and stored on your computer’s hard drive).
- The cookies we use (if necessary) do not identify you. They just allow us to memorize the characteristics of a user during one of his visits, to avoid him in particular to enter several times his coordinates.
- Vous pouvez refuser les cookies en configurant votre navigateur, notre site vous restera accessible. En modifiant les options de votre navigateur, vous pouvez demander d’être averti lors de l’activation d’un cookie, ou refuser l’ensemble des cookies. Si vous choisissez cette dernière option, notre site web vous restera accessible, mais il sera impossible d’accéder à votre espace client
- The deposit of a cookie requires your explicit and unambiguous prior consent: you can at any time accept or refuse the deposit of cookies.
- Refusing to install a cookie may result in the inability to access certain services.
- You can also configure your computer to refuse the installation of cookies if you change your mind:
- Under Internet Explorer: Tool tab (cog icon in the top right) / internet options. Click on Privacy and choose Block all cookies. Confirm on Ok.
- Sous Firefox : En haut de la fenêtre du navigateur, cliquez sur le bouton Firefox, puis aller dans l’onglet Options. Cliquer sur l’onglet Vie privée. Paramétrez les Règles de conservation sur : utiliser les paramètres personnalisés pour l’historique. Enfin décochez-la pour désactiver les cookies.
- Sous Safari : Cliquez en haut à droite du navigateur sur le pictogramme de menu (symbolisé par un rouage). Sélectionnez Paramètres. Cliquez sur Afficher les paramètres avancés. Dans la section « Confidentialité », cliquez sur Paramètres de contenu. Dans la section « Cookies », vous pouvez bloquer les cookies. Sous Chrome Cliquez en haut à droite du navigateur sur le pictogramme de menu (symbolisé par trois lignes horizontales). Sélectionnez Paramètres. Cliquez sur Afficher les paramètres avancés. Dans la section « Confidentialité », cliquez sur préférences. Dans l’onglet « Confidentialité », vous pouvez bloquer les cookies.
Why do we process your data?
When do we collect your personal data?
We may collect your data when you visit the Site Cinq Frères which uses cookies, you create an account on the Site Cinq Frères, you buy our products or services, you subscribe to our newsletters (mail, sms)
We process your Data in order to provide you with the most fluid and relevant browsing experience possible on the Cinq Frères Site, process your orders, manage your customer reviews and collect payments.
- Treatment #1: Navigation on the Cinq Frères Site
We process your Data to enable you to browse the Cinq Frères Website
The legal basis for this processing is your consent.
- Processing 2: Processing your orders
We process your Data in order to process your orders.
This processing has for sub-purposes the management of customer relations (GRC), after-sales service (SAV), the management of remote sales (VAD), the management of marketing actions/ commercial prospecting related to the use of the Site Cinq Frères, and payment management of orders.
The execution of the contract between you and us is the legal basis for this processing.
Regarding the management of the product recall, the legal basis of the processing is the legal obligation of Cinq Frères.
Regarding marketing/commercial prospecting actions, the legal basis for processing is, as the case may be, your consent or our legitimate interest.
- Treatment 3: the management of customer reviews
We process your Data in order to offer you to leave reviews on the Cinq Frères Site and to share them with the customer community.
Your consent or the legitimate interest of Cinq Frères is the legal basis for this processing.
- Treatment 4: What about the personal data of minors?
Cinq Frères n’est pas destinés aux Mineurs en conséquence Cinq Frères ne traite pas des données concernant spécifiquement les mineurs. Par exemple nous ne créons pas de profil marketing en lien avec des mineurs.
Il appartient aux parents et à toute personne exerçant l’autorité parentale de décider si leur enfant mineur est autorisé à utiliser le site Cinq Frères.
What we collect and store
During your site visit, we follow:
- Products you have seen: we use them to, for example, display products you have recently seen
- Location, IP address and browser type: we use them to estimate taxes and shipping costs
- Delivery address: we will ask you to enter it to estimate the shipping costs before you place order, and to send you the order!
We use cookies to track the contents of the shopping cart while you browse our site.
When you shop on our website, we will ask you to provide information including your name, billing address, shipping address, email address, phone number, payment data/ credit card and possibly account data such as username and password. This information will be used to:
- Send information about your account and order
- Respond to requests, including refunds and complaints
- Payment processing and fraud prevention
- Set up your account for our shop
- Comply with any legal obligations, such as calculating taxes
- Improve the offers of our shop
- Send you marketing messages, if you choose to receive them
If you create an account, we store your name, address, email, and phone number, which will be used to pre-fill the order validation for future orders.
Who are the recipients of your data?
Cinq Frères is committed to ensuring respect for the privacy of Internet users who visit this website and to ensure, within the limits of the state of the art, the confidentiality of personal information that is transmitted to it.
The recipients of the data are Cinq Frères and its collaborators only.
data storage period
The main categories of Data collected by Cinq Frères are kept for the following periods.
- For prospects:
- The Data are kept in current archives (that is, accessible in a routine manner by the relevant departments of Cinq Frères) for 3 years from the last contact of the prospect.
- No intermediate archiving (which concerns data that still have an administrative interest for the services concerned, such as in the event of litigation, and whose retention periods are set by the applicable limitation rules) is made for this Data.
- For orders, the Data is kept:
- In current archives for 5 years from the end of the use of customer orders
- In intermediate archives for 5 years from the end of the conservation in current archives.
- For customers, the Data is kept:
- In current archives for 5 years from the end of the commercial relationship.
- In intermediate archives for 5 years from the end of the conservation in current archives.
Your rights to your data
In accordance with the «Data Protection Act» of 6 January 1978, you have the right to access and rectify the information concerning you. If you wish to exercise this right and obtain information about yourself, please send a letter to Cinq Frères, 3 rue du Maréchal Foch, 10270 LUSIGNY SUR BARSE, attaching a photocopy of your identity card.
Vous pouvez également consulter les données vous concernant depuis votre espace client, rubrique « Mes données personnelles ».
In order to respond to your request, please provide us with some information (date and context of your last contact with Cinq Frères.
Please also indicate a phone number to contact you if we need precision to process your request quickly.
You may also, for legitimate reasons, object to the processing of your data.
We collect information during order validation on our shop.